TradingBase Refund & Cancellation Policy

Document ID: LEG-006Version: 1.0Status: Draft for Legal ReviewEffective Date: [To be inserted]Last Updated: [To be inserted]

Purpose

This Refund & Cancellation Policy (“Policy”) explains the rules governing subscriptions, purchases, cancellations, refunds, renewals, and related payment matters for products and services offered through the TradingBase Platform.

This Policy forms part of the TradingBase Terms of Service.

Scope

This Policy applies to purchases made through the TradingBase Platform, including but not limited to:

subscription plans;

educational courses;

certifications;

AI services;

digital products;

marketplace purchases where TradingBase is identified as the seller;

premium features;

API subscriptions.

Where a Marketplace Vendor acts as the seller, that vendor’s refund policy may apply in addition to applicable law.

Pricing

Prices displayed on the Platform may vary depending on:

subscription plan;

region;

currency;

promotional campaigns;

taxes where applicable.

TradingBase reserves the right to modify pricing for future purchases.

Price changes do not affect payments already completed unless otherwise required by law.

Payment

Payments may be processed through authorized third-party payment providers.

Accepted payment methods may include:

credit cards;

debit cards;

digital wallets;

bank transfers;

other supported payment methods.

Users authorize TradingBase or its payment providers to charge the selected payment method for applicable fees.

Subscription Services

Subscriptions may be offered on:

monthly;

quarterly;

annual;

lifetime (where available);

enterprise agreement.

Subscription benefits remain available only while the subscription is active.

Automatic Renewal

Unless otherwise stated, subscriptions renew automatically at the end of each billing period.

Users may disable automatic renewal through their account settings before the next billing date.

Cancellation of automatic renewal does not cancel the current paid subscription period.

Cancellation by Users

Users may cancel subscriptions at any time.

Unless otherwise required by law:

cancellation prevents future renewals;

previously paid subscription fees are generally non-refundable;

access continues until the end of the current billing period.

Cancellation by TradingBase

TradingBase may suspend or terminate subscriptions where:

payment cannot be processed;

fraud is suspected;

Terms of Service are violated;

continued service would violate applicable law;

security concerns require immediate action.

Where appropriate, TradingBase may provide notice before termination.

Refund Eligibility

Refund requests may be considered where:

duplicate payments occurred;

unauthorized transactions are confirmed;

technical issues prevented reasonable access to purchased services;

applicable consumer protection laws require a refund;

TradingBase expressly approves an exception.

Each request is evaluated individually.

Non-Refundable Items

Unless required by law, the following are generally non-refundable:

completed subscription periods;

digital downloads already accessed;

completed educational courses;

issued certificates;

redeemed promotional credits;

consumed AI usage quotas;

Marketplace purchases from independent vendors unless otherwise provided.

Promotional Offers

Promotional discounts, coupons, referral rewards, and limited-time offers:

cannot be exchanged for cash;

may not be combined unless expressly stated;

may expire according to their stated terms.

TradingBase reserves the right to withdraw promotional offers in cases of abuse or fraud.

Marketplace Purchases

Where Marketplace products are sold by independent vendors:

refund decisions may be governed by the vendor’s published refund policy;

TradingBase may assist in dispute resolution but is not automatically responsible for issuing refunds on behalf of vendors.

Applicable consumer protection laws remain unaffected.

Chargebacks

Users are encouraged to contact TradingBase before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in:

temporary account suspension;

permanent account termination;

restriction of future purchases;

recovery of outstanding fees where permitted by law.

Taxes

Prices may include or exclude applicable taxes depending on jurisdiction.

Users remain responsible for taxes, duties, or governmental charges imposed under applicable law.

Currency

Payments may be processed in one or more supported currencies.

Where currency conversion occurs, exchange rates and fees are determined by the applicable payment provider or financial institution.

TradingBase is not responsible for currency conversion charges imposed by third parties.

Refund Request Procedure

Users requesting a refund should provide, where applicable:

account information;

order or invoice number;

date of purchase;

description of the issue;

supporting documentation where available.

TradingBase may request additional information reasonably necessary to evaluate the request.

Processing Time

Approved refunds will generally be processed using the original payment method where possible.

Actual receipt of funds depends on the processing times of banks, card issuers, or payment providers.

TradingBase cannot guarantee processing times controlled by third parties.

Abuse Prevention

TradingBase reserves the right to deny refund requests where there is evidence of:

fraudulent activity;

repeated abuse of refund policies;

misuse of promotional offers;

intentional circumvention of Platform rules.

Such decisions will be made in accordance with applicable law.

Changes to this Policy

TradingBase may revise this Policy from time to time.

Updated versions will be published on the Platform together with the effective date.

Continued use of paid services after the effective date constitutes acceptance of the revised Policy.

Contact

Questions regarding this Refund & Cancellation Policy may be submitted through TradingBase’s official support channels as published on the Platform.

Appendix A — Illustrative Refund Scenarios

The following examples are provided for illustrative purposes only.

Situation

Typical Outcome

Duplicate payment

Eligible for review

Unauthorized transaction

Eligible for investigation

Subscription cancelled before renewal

No future charges after current period

Completed digital course

Generally non-refundable unless required by law

Marketplace purchase from third-party vendor

Subject to vendor policy and applicable law

Technical failure preventing access

Eligible for review based on circumstances

These examples do not create contractual entitlement to a refund.

Appendix B — User Responsibilities

Users are responsible for:

reviewing subscription terms before purchase;

maintaining accurate payment information;

cancelling subscriptions before renewal if they do not wish to continue;

retaining invoices and payment confirmations;

reporting billing issues promptly.

Failure to review renewal dates or maintain valid payment methods may affect continued access to paid services.